Direct Spaces Release Notes 2.1

We're delivering this release on September 22, 2025.

ClosedRequirements

To ensure your users benefit from the newest features, enhancements, and fixes, we recommends that you upgrade to the most current release of your EMS product.

You now need the .NET Framework 4.8 on the application server.

You only need the latest downloads for any component since they are cumulative.

If you want to get a Direct Spaces license, contact your Accruent account executive.

ClosedNew Direct Spaces

We are excited to announce the launch of the new Direct Spaces application. This release brings a host of new features and improvements designed to enhance your experience and streamline your workflow.

Redesigned experience:

  • We’ve rebuilt Direct Spaces from the ground up with a clean, intuitive design.

  • The previous chat style framework from DS Classic has been replaced with the new AI Agent and improved booking forms, greatly reducing the time to book your spaces.

  • Get started with Direct Spaces.

The new AI Agent:

  • Leverage the new AI Agent to simplify booking requests, simplify repetitive reservations, and eliminate the need to manually complete forms.

  • Learn more about the AI Agent.

Additional features improved:

  • Easily create bookings using the simplified form workflow or by selecting spaces you’re your floorplans.

  • View your upcoming events and edit/cancel reservations on the go.

  • Approve reservations and create bookings on behalf of another user as needed.

Flexible transition and deployment:

  • Use the old and new apps side by side as your organization transitions to the new experience.

  • Log in with your existing credentials.

  • Control deployment timing using your own Mobile Device Management (MDM) systems, allowing for either simultaneous upgrades or gradual adoption.

  • Learn how to upgrade to the new Direct Spaces.

Improvements and issues fixed

Component Summary

Booking Assistant

When you request directions using near me, nearby, or near to, the system now limits the distance to a 10-minute walk (800 meters).

 

When you use anytime in an agent request and no available space is found, the system now defaults to a timeframe of 06:00-22:00.

 

You can now edit a booking to choose a time that overlaps with the original timeslot. The space availability grid allows this action.

 

We updated the booking before minimum cutoff message. We also improved the logic used to determine the cutoff time.

 

For calendar-enabled users, the booking detail form in the web client now includes Download ICS and Email Attendees buttons. These features were already available in the mobile client.

 

We have improved how messages display when you create or update bookings, enhancing clarity and your user experience.

Environment

When an app is marked inactive, you now see a message during authentication indicating that the app is no longer active. This prevents further access to the app.

 

The process template cache now refreshes every hour, ensuring you have the most up-to-date information.

 

Fixed an issue where viewing space images on the web resulted in an error, ensuring smooth access to images.

 

Resolved an issue with filtering rooms and displaying their availability, ensuring accurate search results.

Scheduling

The system now checks if you have calendar access enabled using an updated endpoint, ensuring accurate availability display.

Authentication

When your session expires, the login page now defaults your username in the login form, requiring you only to enter your password. However, if you log out manually, you will need to enter both your username and password.

Contact Customer Support

Option 1 (Recommended): Go to Accruent Access to search the Knowledge Base or submit a case.

Option 2: Email [email protected].

Option 3:

Americas: +1 877.345.3999 press 5 then 2
International: +44 0808.234.3335 press 5 then 2

If you do not have a customer login, register here.